Limited Warranty Coverage:

    1. Container Quality: Urban Shipping Containers warrants that your container will be free from defects in material and workmanship at the time of delivery.

    2. Customization Work: We provide a warranty on the quality of customization services performed by our team. This includes modifications such as insulation, flooring, electrical work, and structural alterations.

Warranty Period:

      1. Container Sales and Rentals: New and certified-used containers purchased from Urban Shipping Containers are covered by a limited warranty for a period of 12 Months from the date of delivery.
      2. Customization Services: Customization services are covered by a limited warranty for a period of 6 Months from the date of completion.

Warranty Exclusions:

This warranty does not cover the following:

      • Normal Wear and Tear: Regular wear and tear associated with the use of containers is not covered by this warranty.

      • Misuse or Neglect: Damage resulting from misuse, neglect, improper maintenance, or unauthorized modifications is not covered.

      • Acts of Nature: Damage caused by natural disasters, extreme weather conditions, or other acts of nature is not covered.

Warranty Claims:

If you believe your container or customization work is covered by this warranty due to a defect or quality issue, please follow these steps:

      1. Contact Us: Reach out to our Customer Support team promptly to report the issue. Provide detailed information about the problem, including photos if possible.

      2. Assessment: Our team will assess the reported issue and determine whether it is covered under our warranty policy.

      3. Resolution: If the issue is confirmed to be covered by the warranty, we will work with you to provide a resolution, which may include repair, replacement, or a refund at our discretion.

contact us

If you have any questions or require assistance with a warranty claim, please do not hesitate to contact our Customer Support team. We are here to assist you throughout the process and ensure your satisfaction.